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Patient Experience
Patient Experience at Mount Auburn Hospital
Get insight into the patient experience at Mount Auburn Hospital by reviewing the feedback we receive through the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, also known as the CAHPS Hospital Survey. Because hospitals across the country use this survey, you can rely on it to help make meaningful and objective comparisons between organizations.
Four-Star HCAHPS Summary Rating
You can feel confident about receiving high-quality care at Mount Auburn Hospital because we received a four-star HCAHPS summary rating in January 2022. This rating considers 10 HCAHPS quality measures. (See individual ratings below.) Just over one-third of Massachusetts hospitals received a 4- or 5-star rating.
Patients who gave their hospital a rating of 9 or 10 on a scale of 0 to 10
Mount Auburn Hospital: 77%
State of Massachusetts Average: 71%
United States Average: 73%
Patients who reported 'yes, they definitely recommend the hospital'
Mount Auburn Hospital: 78%
State of Massachusetts Average: 73%
United States Average: 71%
Patients who reported that their nurses 'always' communicated well
Mount Auburn Hospital: 82%
State of Massachusetts Average: 81%
United States Average: 80%
Patients who reported that their doctors 'always' communicated well
Mount Auburn Hospital: 81%
State of Massachusetts Average: 80%
United States Average: 81%
Patients who reported that they 'always' received help as soon as they wanted
Mount Auburn Hospital: 68%
State of Massachusetts Average: 64%
United States Average: 67%
Patients who reported that staff 'always' explained about a medicine before giving it to them
Mount Auburn Hospital: 63%
State of Massachusetts Average: 63%
United States Average: 63%
Patients who reported that their room and bathroom were 'always' clean
Mount Auburn Hospital: 70%
State of Massachusetts Average: 70%
United States Average: 73%
Patients who reported that the area around room was 'always' quiet at night
Mount Auburn Hospital: 60%
State of Massachusetts Average: 52%
United States Average: 63%
Patients who reported that 'yes, they were given information about what to do during their recovery at home'
Mount Auburn Hospital: 87%
State of Massachusetts Average: 89%
United States Average: 86%
Patients who 'strongly agree' they understood their care when they left the hospital
Mount Auburn Hospital: 53%
State of Massachusetts Average: 52%
United States Average: 52%
