Billing & Financial Services

If you have insurance, Mount Auburn Hospital will submit a bill to your insurance plan for the care you received. We bill you directly for any copayments, deductibles or other outstanding balances not paid by your insurance company.

You can pay your hospital bill:

• By mail.
• In person at the Cashier’s Office located in the Needham Lobby of our main campus.
• Online with the Mount Auburn MyChart Patient Portal.
• Over the phone.

We accept all major credit cards.

At Mount Auburn Hospital, our patient account team provides quick answers to your billing and account inquiries. We are available to discuss your questions Monday through Friday from 8:00 am to 6:00 pm. Call us at 617-655-6849.

Please have your patient account number (listed on all patient invoices) or your social security number (SSN) available when you call.

If you need financial assistance or counseling, call us at 617-499-5560. Our financial counselors are available Monday through Friday from 8:00 am to 4:30 pm.

Certain charges from private doctors are not part of your Mount Auburn Hospital bill and will not appear on your hospital statement. These costs are billed individually to you or your health insurance company. Separate bills may include fees from these providers:

• Anesthesiologist
• Attending physician
• Consulting doctor
• Emergency department doctor
• Pathologist
• Private duty nurse
• Radiologist
• Surgeon

Call these offices with any billing questions you may have:

• Anesthesia Financial Solutions: 781-453-7300
• Pathology (Mount Auburn Pathology Associates): 800-927-0035
• Emergency Physicians: 617-499-5488
• Radiology (Schatzki Associates):  877-201-2203

Your health insurance plan may require that you pay a deductible or co-payment for each hospital admission or service. We usually ask for this payment at the time of service or discharge from the hospital.

We recommend you contact your insurance company to learn about your payment responsibilities. Call the phone number listed on your health insurance card.

At Mount Auburn Hospital we offer payment plans and other medical financial aid if you can’t pay a copayment or the full bill right away. If you need to explore payment options, call one of our financial counselors at 617-655-6849.

When you get emergency care or are treated by an out-of-network provider at an in-network hospital, you are protected from balance billing (also called surprise billing). In these cases, you shouldn't be charged more than your plan's copayment, coinsurance and/or deductible amounts.

You have rights and protection against surprise medical bills. To learn more, read our Balance/Surprise Billing Protection Notice. 

Mount Auburn Hospital is committed to price transparency as part of our mission to provide high-quality, affordable care while complying with federal laws requiring clear and helpful price information be made available to the public.

In some cases, you can ask for a cost estimate of your healthcare services in advance. This gives you an idea of the cost of your bill. The estimate might include hospital fees, medication costs and medical tests. For more details, refer to the Right To Receive a Good Faith Estimate of Expected Charges Notice.