Visiting Hours & Policies

Learn our rules for escorting and visiting patients

Our Visitor Guidelines

General visiting hours at Mount Auburn Hospital are between 1:00 pm and 8:00 pm daily.

Escort, Support People & Visitor Policies 

We are pleased to welcome visitors in a limited capacity for our inpatients. Do not visit if you have COVID-19, influenza or respiratory symptoms. 

Learn about our COVID-19 resources.

Inpatient Visitors

Visiting hours are between 1:00 pm and 8:00 pm daily.

  • Visitors are not allowed for patients with confirmed or suspected COVID-19.
  • All other patients may have visitors, with a maximum of two visitors at a time.
  • All visitors must wear a hospital-provided surgical mask, fully covering the nose and mouth, always, while in the hospital regardless of vaccination status.
  • Children older than 12 years of age may visit a hospitalized parent or sibling.
Emergency Department Escorts & Visitors

Patients in the Emergency Department are allowed one visitor plus one essential escort at a time.

  • The visitor must remain in the room with the patient.
  • Rarely, limited exceptions may be approved by your care team.
Critical Care Pavilion Visitors

Patients in this unit may have up to two visitors at a time.

Labor and Delivery Escorts

These patients may be accompanied by two continuous support persons. No visitors are allowed.

Postpartum Support People & Visitors

Visitors are not allowed for patients with confirmed or suspected COVID-19.

Each patient is allowed one continuous labor support person. Your support person may stay with you until you go home.

Postpartum patients are allowed:

  • Two visitors at a time, between 1:00 pm and 8:00 pm
  • Visits from children under the age of 12 who are visiting a parent or sibling.

Children must be accompanied by an adult visitor and count as one of two visitors allowed at a time.

Level II Nursery Visitors
  • The birth parent, plus one support person, will receive an infant identification wristband ("banded caregivers") and may visit at any time.
  • Either one of the banded caregivers may welcome visitors to the newborn's bedside while they are present during hospital visiting hours (1:00 pm – 8:00 pm).
  • Siblings of the newborn may visit during these hours under the supervision of an adult. No other visitors under the age of 18 may visit.
  • During visiting hours, there may be up to three (3) people at the newborn's bedside, one of whom must be a banded caregiver.

These visitation guidelines may be altered as needed based on influenza, RSV rates, or any other public health alert.

Surgical Services Escorts

Each patient is allowed one essential escort. Due to space constraints, escorts cannot wait inside the hospital.

Ambulatory Escorts

Each patient may have two escorts.

Wyman 2 Inpatient Geri-Psych Visitors

Visitors must make an appointment in advance. Visits last one hour. To make an appointment, please call 617-499-5780.

Patients may have one visitor at a time. Visitors are allowed between 1:00 pm and 5:00 pm daily.

Essential Escorts & Support People

Each patient with intellectual and/or physical disabilities may have one (1) essential escort. Essential escorts include:

  • Parents or guardians of a minor under the age of 18
  • Support people for a patient with dementia or cognitive impairment
  • Family members of a patient at the end of life

Support persons assist patients with a disability or those in labor. Designated support persons for patients with intellectual and/or physical disabilities include but are not limited to:

  • An essential escort
  • A guardian or other legally authorized decision-maker
  • A family member, caregiver or personal care assistant
  • A disability service provider knowledgeable about the patient's care

Labor support persons stay in the Labor & Delivery or postpartum patient’s room during their hospital say.

Designated and labor/pregnancy support persons do not count as visitors.