Recognize a Staff Member

Share Your Feedback

At Mount Auburn Hospital, we strive to give you the best care possible. It’s our goal that you have positive interactions with every member of your care team.

Tell Us About Your Stay

We want to hear from you.

You can share your compliments, concerns and complaints with our Patient Relations team. Please call 617-499-5100 to talk to us.

Our office is open Monday – Friday, 8:00 am to 4:30 pm.

You can also send us an email.

Or mail us a letter. Our address is:

Patient Relations Department
Division of Quality and Safety
330 Mount Auburn St.
Cambridge, MA 02138

If you received excellent care, please help us recognize your care team.

Nominate a Nurse

We honor our outstanding nurses with the DAISY Award. This is an international recognition program that celebrates the skillful, compassionate care nurses provide to patients and families every day.

The DAISY Award was created in memory of J. Patrick Barnes, who died at 33 of an autoimmune disease. The Barnes family was impressed by the clinical skills and compassion of the nurses who cared for Patrick. The family created this award to say “thank you” to nurses everywhere.

Mount Auburn Hospital patients, visitors, employees or physicians may nominate an extraordinary nurse who provided special care.

Patient Care & Safety

Whenever possible, we will review and resolve any complaints or patient rights issues.

When you have patient care or safety concerns not resolved by Mt. Auburn Hospital, you have options.

• You can call the Department of Public Health, Division of Health Care quality at 800-462-5540.
• You can contact the Joint Commission's office of Quality Monitoring at 800-994-6610 or by email.