Giving
Help advance outstanding patient care and research at Mount Auburn Hospital.
Patients & Visitors
Details about your inpatient stay or outpatient visit
Find the Care You Need at Mount Auburn Hospital
At Mount Auburn Hospital, it’s our mission to improve the health of the communities we serve. We welcome and treat all patients with convenient, compassionate and personable care.
We are affiliated with Harvard Medical School. As the first hospital in Cambridge, Massachusetts, Mount Auburn Hospital is dedicated to being the best community teaching health care system in the Boston area.
Here’s what you need to know during your visit or stay if you are a patient, family member or any other hospital visitor.
Get the Care You Need
Living healthy and well depends on having the right team at your side. Mount Auburn Hospital offers you and your family a variety of care options, from primary and emergency care to expert specialty care.
Knowing what option is right for you will save you time, money and improve your health. Learn more about your options for care and your role in safe care.
Plan for Your Stay
You may have lots of questions before a hospital stay or procedure. We can help you plan your care. Learn what to expect before, during and after procedures during a hospital stay or same-day visit.
Advance Directives
An advance directive allows you to convey your care wishes or designate someone to make health care decisions for you if you become unable to make choices on your own.
Advance directives — such as a living will or medical power of attorney — cover decisions about:
- Administering medicine or CPR
- Performing surgery
- Using or stopping life support machines
You can change or cancel your advance directive at any time.
If you have questions, contact Social Work Services.
Billing & Financial Assistance
Access billing and insurance resources to pay your bill read a list of insurance plans we accept and learn about financial aid options. You also can find price transparency and other billing policies.
Dining Options
Please note that hospitalized patients must have physician approval to eat any food other than what is served in their rooms.
We provide nutritious patient meals and several menu options for visitors to our cafeteria.
The Mount Auburn Hospital cafeteria offers breakfast, lunch and dinner — plus snacks and coffee — every weekday. Also, our Stanton Café provides breakfast, lunch, coffee and snack items every weekday.
Medical Records
Access, make changes to or request copies of your medical records.
Patient Portal
Manage your health care online with the Mount Auburn MyChart Patient Portal. The portal is a free, secure online resource that gives you easy access to your health records.
Visiting Hours and Policies
Visiting hours are from 1:00 pm to 8:00 pm daily.
As COVID-19 cases have declined and hospitalizations due to COVID-19 remain low, we have returned to more conventional guidance for inpatient visitors and patient escorts in the hospital. Most patients are allowed two visitors at a time. Learn more about our visiting hours and policies.
Tobacco-Free Campus
Mount Auburn Hospital is a tobacco free environment. Smoking and tobacco use of any kind are prohibited on all hospital property, indoors and outdoors. The policy applies to patients, visitors, employees, physicians, contractors and vendors.
Gift Shop
The Mount Auburn Hospital Gift Shop sells a variety of cards, flowers, gift items and toiletries. Let us help you find and deliver the perfect gift. Call us at 617-575-8642.
Feel free to contact us at 617-499-5031 if you have any questions about your visit.
Public Transportation & Parking
Mount Auburn Hospital is convenient for public transportation and bicyclists. Paid parking is available 24 hours a day, 7 days a week.
Bicycles
For your convenience, we offer racks to secure your bicycle during your visit. A Hubway station is located on Mount Auburn Street next to the bus shelter.
Public Transportation
The Massachusetts Bay Transportation Authority (MBTA) bus stop is located directly in front of the hospital on Mount Auburn Street. Bus #71 and bus #73 stop on either side of the street going to and from Harvard Square.
The Harvard Square MBTA Red Line station is about a 15-minute walk to the hospital.
Mount Auburn Hospital is a member of the Alewife Transportation Management Association.
Parking
Paid parking is available 24 hours a day, seven days a week in the East and West garages for a nominal fee.
The West garage is located next to the Stanton building, and the East garage is located next to the Needham and Medical Office buildings. Note: there are no elevators in the East garage; however, there is direct access to the hospital elevators on Parking Levels A, C and E. There are elevators on each level of the West garage.
Handicapped parking and access are available on Levels A and C of the East parking garage and the entire West garage at regular rates.
For your safety, please lock your vehicle and only park in marked spaces. We cannot be responsible for stolen items or damage to your vehicle.
Parking Rates
First 15 minutes Free
15 min - 3 hours $8.00
4 hours $20.00
5 hours $25.00
6 hours $30.00
7 hours $35.00
8 hours $40.00
8 - 24 hours $50.00
*If parking for more than 3 hours, please refer to the Parking Discount section below.
Parking Discount
If a visit to Mount Auburn Hospital or the Medical Office Building runs longer than three hours, patients and patient visitors can receive a discounted parking day rate of $20.00. Please bring your parking ticket to the cashier located in the Stanton Lobby to receive the discounted patient day rate.
Discount booklets of 5 tickets are available at the parking cashier's office in the Stanton Lobby 7 days a week from 7:00 am to 11:30 pm. The discounted tickets are available to:
- Family members of Critical Care Unit patients.
- Level II nursery patient families.
- Patients admitted for more than five consecutive days.
- Patients with financial hardships.
Cash, credit cards or checks will be accepted. If you have a financial hardship and cannot afford to pay the hourly parking rates, please contact Social Services at 617-499-5050.
Take Charge of Your Health
Access more information to support your health and well-being while visiting Mount Auburn Hospital.
Classes & Events
Learn about programs and events we offer to all community members.
Language Assistance & Interpreter Services
You have the right to language interpreters and other services.
Patient & Family Advisory Council
Help make an impact on the care we deliver.
Patient Relations
Find information about answering your care questions.
Patient Rights & Responsibilities
Understand your rights and responsibilities as a patient.
Recognize a Staff Member
Give feedback and recognize someone on your care team.
Spiritual Care
Access chaplain and spiritual care services.
Award-Winning Care
Mount Auburn Hospital has earned awards for the safe, high-quality care we offer.
COVID-19 Information
For the latest information on COVID-19 testing, treatment and vaccines, please visit our Coronavirus Resources Center.
