Patient & Family Advisory Council (PFAC) 

Partner With Us To Improve Care

At Mount Auburn Hospital, we believe the best healthcare is shaped by the voices of those we serve.

Our Patient and Family Advisory Council (PFAC) brings together patients, family members and hospital staff to work in partnership to improve the quality, safety and experience of care.

What Is the PFAC?

The PFAC is a group of patients and family members who:

• Share their healthcare experiences and perspectives
• Provide feedback on hospital programs, policies and services
• Help improve communication, safety and patient-centered care
• Collaborate with hospital leaders and staff on meaningful improvements

Your voice helps us better understand what matters most to our community.

Why Join?

As a PFAC member, you can:

• Make a meaningful difference in patient care
• Help shape hospital policies and initiatives
• Improve the patient and family experience
• Contribute to a culture of respect, compassion and partnership

No special training or healthcare background is required — just a willingness to share your experiences and ideas.

Who Can Participate?

We welcome:

• Patients who have received care at Mount Auburn Hospital
• Family members or caregivers of patients
• Individuals who are committed to improving healthcare for others

We strive to build a council that reflects the diversity of our community and are eager to add members who represent different perspectives.

What Is the Commitment?

• Attend regular council meetings (virtual or in person)
• Review materials and provide feedback
• Participate respectfully and collaboratively

Contact the PFAC

If you are interested in learning more about the Patient Family Advisory Council, please call us at 617-499-5100 or send us an email.

You can read the PFAC annual report to learn more about our activities.