Financial Assistance

Learn about our programs for financial help

Get Help Paying Your Medical Bills

If you feel you may qualify for financial assistance, Mount Auburn Hospital’s team of financial counselors is ready to assist you in applying for and obtaining Health Insurance. Our financial counselors will work with you to explore the best options available, including arrangement of affordable financing. Financing your hospital bill is a confidential personalized process.

The Financial Counseling Service provides assistance in applying for:

  • MassHealth
  • Children’s Medical Security Plan
  • Connector Care Plans
  • Premium Tax Credits
  • HSN (Free Care)

Our Financial Assistance Program

We provide emergency and other medically necessary care at low or no cost to you when you qualify for financial assistance.

We make it easy to apply for medical financial help, even if you have some insurance.

Our financial counselors can help you fill out the forms needed for all financial assistance programs for which you are eligible. This service is free.

If you are approved for financial assistance, it will apply at these locations:

  • Anna Jaques Hospital
  • Addison Gilbert Hospital
  • BayRidge Hospital
  • Beth Israel Deaconess Medical Center
  • Beth Israel Deaconess Hospital-Milton
  • Beth Israel Deaconess Hospital-Needham
  • Beth Israel Deaconess Hospital-Plymouth
  • Beverly Hospital
  • Lahey Hospital & Medical Center
  • Lahey Medical Center, Peabody
  • Mount Auburn Hospital
  • New England Baptist Hospital
  • Winchester Hospital

Financial Assistance Documents by Language

Information Update

If you feel your medical record needs to be updated with your current information, including any name changes or corrected date of birth, download our Notice of Corrected Information and mail it to the following address:

Mount Auburn Hospital
Medical Records Department
330 Mount Auburn Street
Cambridge, MA 02138
Attention: Katie


In the event you feel you have been overcharged for services Mount Auburn Hospital has provided we will investigate your claim. If an overpayment has been identified, Mount Auburn Hospital will credit your credit card or your account within five to ten business days. For questions about our refund process call 617-655-6849.

Additional Financial Resources

BILH Find Help is the place to find free/low-cost services near you.

Get help with bills, rent, buying food and more. Enter your zip code and hit the Search button below to find programs near you.

Financial Counseling Services

For more information about our Financial Counseling Service or to schedule an appointment, please call us, Monday through Friday, 8:00 am – 4:30 pm.

Patients & Visitors

Find the information you need for your inpatient stay or outpatient visit or learn more about Mount Auburn Hospital's many amenities.